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Jackie Norton - Family Mediator
Jackie Norton is a family mediator, supervisor and trainer based in the north of England. For two days each week, she helps families negotiate their own agreements. With eleven years experience, she finds this method helps parents feel in control of their own decisions and empowered to help their children through a difficult time. Jackie has been training new mediators for National Family Mediation for the last five years. ![]() Q. hi jackie, can the father of my children go to mediation by himself A. Hi, mediation can only happen with both parties being present so nobody can get a parenting plan without the other. If your arrangements are not working and you have no court orders, perhaps you should suggest both of you going back to mediation. Otherwise you might need some legal advice.
Q. im really confused as to my rights heres the story... me and my ex A. Hi, it is really hard when a new partner is involved. It appears that there needs to be much better communication between mum and dad otherwise your child will be caught in the middle. A court would not listen to any of this, they will just fix the contact and say get on with it. Mediation will give you the best chance to have your say but you need to listen to each other. Jackie Q. Where can i go to get some help to decide how often my ex should have his daughter?? He hasn't had her over night in 2 and half years since we split, He has had her every sunday and most tuesday evenings but he has now saying he want her overnight which i have no problem with but i want things in black and white! He only ever pays me £50 every 3-4 months (whenever he feels like it. I dont want her to stay over at his a couple of nights a week, I would like him to have her alt weekends, How do i go about this and where can i go for help as he's very bossy and pushy A. Hi. Sorry for the delay as I have been away. There are three options open to you here. 1.If you want advice and would like a legally binding agreement, you have to go to Court (either with or without the help of a Solicitor. If this is what you want, I would advise you to see a Solicitor anyway to discuss the process and get some legal advice. 2. You could approach a family mediation service as a way of reaching an agreement with the help of a mediator. To find your nearest one, go to the National Family Mediation website www.nfm.org.uk . 3. You could try sitting down with your ex and discussing it yourselves (your comment about him being bossy and pushy might put you off this idea). Good luck Jackie Q. Where can i go to get some help to decide how often my ex should have his daughter?? He hasn't had her over night in 2 and half years since we split, He has had her every sunday and most tuesday evenings but he has now saying he want her overnight which i have no problem with but i want things in black and white! He only ever pays me £50 every 3-4 months (whenever he feels like it. I dont want her to stay over at his a couple of nights a week, I would like him to have her alt weekends, How do i go about this and where can i go for help as he's very bossy and pushy A. This sounds like something which could be brought to mediation provided your ex will go too. To find out more, go to the National Family Mediation website and find your nearest service to talk it through with. Good luck Jackie Q. My ex is stopping me seeing my 6 month old son on grounds of,she says he comes back with cuts and bruises on him (he does not obviously as I have told her to take him to hospital and report me to the social services if she has concerns and she has not done)that he is allergic to my cat as he has bacterial conjunctivitis that he is always unwell and does not sleep when he goes back,even though he only wakes twice when he is with me. The way I am to her when I pick him up,the silly lists go on and on with her and every time I take him back I'm on pins to see what reasons she will give next not to allow me.It even got to the stage of her dictating times and dates.She has a history of this as she has four kids with two different dads and neither of them see their kids and its all her doing as I have actually seen txts on one of her exes phone from 2009 doing exactly what she is doing to me.Her ex kept them to show his son when he is old enough to prove he tried as hard as he could to see him.Shewill not listen to any reasoning whatsoever. A. I would like to suggest mediation as a way of finding out what is at the root of all this. There may be a very simple solution. If that doesn't work, you can always apply to court for a contact order but legal advice would be a good idea at that point. Hope you get sorted Jackie Q. Hi, I went to mediation following separation. I have two children 5 and 7 year old. I left the house and everything I owned when told I was no longer wanted and moved in a 1 bedroom flat. Mediator thought best to limit visiting times due to changes (I started my transition from male to female after separation). Also agreed financial terms. My ex remarried recently and this man has lived in my house since mid march. However, mediator's report never made it to court to be finalized as I made changes on the solicitor's report by mistake and never received the next form despite my ex wife telling me it was sent. Is the agreement made in mediation seen as a verbal contract? What can I do to get my share of the equity on the house (I am aware I need 2 or 3 bedroom flat but can't afford on my low wage)? My ex wife claims she doesn't have to give me any money until my youngest child is 18! Is this true? I would be grateful if you could help. Many thanks Tia A. Hi, you would have been given information at the beginning about any agreement made in mediation not being legally binding whether verbal or in writing. If you are now wanting changes, it will depend how far in the legal system it has got. If it has been finalised in a consent order, then you must have signed up agreeing the content. If it hasn't got that far, you can propose changes. Your solicitor should be advising you on this, so I suggest you talk to them as soon as possible. Good luck Jackie Q. my ex hasnt seen my 18 mnth old son for 3 months now and hasnt pais any csa in over 6 months,after several failed attempts of me trying to esablish fair and consistent contact visits i have now decided to cease any contact between my ex and my son as it wasnt fair on my son, my ex isnt on my sons birth certificate due to him being verbally abusive on the day i regisered my son he doesnt work or claim benefits but is now threaening to take me to court where do i go from here? and will he be able to get legal aid? A. Hi, this is a legal question so you need to speak to a lawyer. If you want help in coming up with an agreed contact pattern you could ring your nearest family mediation service. Hope that helps Q. What do we do when a mother is mentally ill and needs help, but social services can't or won't recognise it? My daughter in law has many mental issues and is continually drawing attention to herself by self harming, 'crying wolf' in various situations such as she has been attacked and harmed when she clearly hasn't, etc. She needs these dramas in her life as she seems to think life must be like a 'soap opera'. The trouble is my little grandson is caught up in this and she is using him to hurt my son and me. I had to look after my grandson from age 3 mths to 18 mths because one such 'drama' resulted in social services taking the baby off her. He lived with me and with the help of his 'daddy', my son, has become a lovely, intelligent little boy Now, social services have made him go back to the stranger who is his mother, and she has now moved 300 miles away from us. My son went to mediation in Jan/Feb this year and my daughter in law told lie after lie to the mediator, saying she agreed the move would harm her child's relationship with his dad, that she had no support whatsoever up there, and finally agreed to moving somewhere within 25 mils of us, all the time she was making arrangements to move to Scotland. She told the court lies saying she would abide by the contact arrangements the judge set in place, but after only 3 contact weekends, she has said she cannot afford the petrol to drive to the drop off point, and she is moaning because it entails her getting up at 5am to get the baby to the drop off point at 8.30am, these arrangements are horrendous and not in the child's best interest at all, but they were my daughter in law's own proposals. Now she wants money from my son for fuel, and the next 'excuse' will be she will have no car as she can't afford to run one! It has become a nightmare, all because Social Services did not act in the child's best interest and allow him to remain with his loving daddy in our comfortable home. How is this right? How can Soc Servs justify placing a child at risk like this when he was safe and happy with us? We cannot trust anything my daughter in law says. She plots and schemes and seems to have fantasies which she cannot differentiate from reality. She constantly needs attention and doesn't care who she harms in the process. I have tried talking to everyone, social workers, local councillors, MPs, NSPCC, and all organisations I can find online, but no one can give me any answers. The law seems to be biased against men and dads. We have a phrase "The law seems to prefer a bad mother to a good father" and it is proving true. Why? I spoke to a lawyer last night, she said they all know how social services tell lies, fabricate data to discredit good parents, twist people's words and basically destroy innocent families but no one seems to be doing anything to stop this. Why? What is the point of mediation, courts etc, when the mother knows how to play the system and knows that no matter how bad she is, she will win and fathers stand no chance. My little grandson adores his daddy and I was his 'mother' for the first year of his life, he must be wondering why we have apparently abandoned him. It makes me cry every night. From Barbara A. This sounds like a very desperate situation and one which feels hopeless. As I am sure you will be aware, I don’t have the power to change the law but there are changes afoot with the Family Justice Review. Does dad in this situation realise he is entitled to apply back to the Court, either to have the Contact order enforced or to apply for a Residence Order (maybe shared residence)? Legal advice would be essential here. Also grandparents can apply for contact too. This isn’t something I can advise on and would refer you to a mediator. Good luck. Jackie Q. My child's dad seems to think the courts will work my daughter around his work rota? is this true? as we have tried to work it out ourselves but he is always a let down and the days she see him always changes. He seems to think by going through the courts they will work my daughter around him and his work is this true? A. Hi, this lady could do with some legal advice as to what a Court would or would not take into consideration. Apart from that, I think there are two issues here. One is where a work rota exists and dad might only be available to have contact outside of this rota, so doesn’t have much choice – I think a Court would be sympathetic to that. The other issue is that mum is saying he lets the child down (I presume by cancelling contact etc) and the Court might not be so sympathetic about that because its not good for the child. If this were discussed in mediation, it would be a chance to properly discuss the effects on the child and look at ways of not letting her down, so that everyone is happy. A court would not be able to do that, so these circumstances seem very suitable to possible mediation. Please look on the National Family Mediation website to find a mediator near you to ring and find out about it. Hope that helps Jackie Norton Q. HI ME & MY EX WENT TO SEE A MEDIATOR LAST YR REGARDING OUR SON, JUST WANTING TO KNOW WITH SOME OF THE POINTS WE DISCUSSED CAN THEY BE CHANGE? SURELY MEETING ARRANGEMENTS & SUCH LIKE CAN BE CHANGED? ONLY ASKING BECAUSE HE'S ALWAYS EXTREMELY LATE MAY SOUND PETTY BUT NOT WHEN MY PARTNER HAS TO GET COVER FOR WORK TILL WE GET BACK. A. Hi, you can go back to mediation to discuss it with your ex or you can try to have the conversation with him yourself. Either way, you can change whatever you want as long as you agree. Good luck Jackie Norton Q. can i ask the court for supervised visits for my daughter with her father he alrwady has overnight stays with her two days a week bt i do not believe that he spends time with her i believe that my daughters gran deals with her all the time my daughters dad has had contact with her since we split last november i only allowed him overnight stays as i was iin a state of depression and couldnt think straight now he has took me to court for a court order stating times and dates for his contact i have been thinkin about supervised visits for my peace of mind that he is spending time with his daughter for about 5 months now but i dont want to waste my time if it is not worth it A. Hi unfortunately the court is unlikely to go back to supervised without a really good reason, ie if your daughter is not safe. I suggest you try talking to your ex. Its difficult because you can't make someone be more interested. You could try mediation to improve communication if he would be willing. Good luck Jackie Norton Q. Hello Jackie, I am writing on behalf of my son - through shere desperation really. (As you can see I am writing and sending this at 1 30 AM because I can't sleep). He has parental responsibility by law and he has been seperated from his ex partner for over a year now. His two children are living with her on a day to day basis but there has been no official recidency order filed or signed by either parties. Here is our story (albeit VERY abbreviated with many details left out). We have had free advice from a solicitor but it seems to me that his parental responsibility is worthless and he has no rights at all other than he has the right to take her to court at great expense. His ex partner gave up work and now receives benefits and gets legal aid. My son, on the other hand has to work to (and rightly so)pay CSA but he earns just above the threshold so he cannot get legal aid and you know, I'm sure how expensive solicitors are - so his hands are tied. He has very little spare money. He has kept his home with his familys help and he has to pay for debts in both their names - that somehow by law she can walk away from! The law is very wrong on so many levels! Solicitor did advise that D start and instigate the mediation process and believed the access he has at present to his children is not enough.He suggested every other weekend plus day / tea time visits inbetween plus shared school holiday times /shared times over Xmas, birthdays etc. My son (refered to as D) has two children. D was recently refused access by ex partner to see his son on his birthday). His ex partner has a history of recorded and serious misdemeanours against her since their separation. Furthermore, Social services are involved due to issues of neglect centered around the children's day to day care. Presently D sees his children every other weekend fri eve to mon eve. He also has taken the children on short breaks, Christmas periods and short times on birthdays and has had them on other occasions on a had hoc basis. The situation now leaves us, as a family, at breaking point. Now it is even harder for D to see his children now and he cannot communicate with heer at all. We are in need of some serious, good advice from someone who has a passion for the injustices served on fathers so that we can help D get heard, get fair and balanced access to his children and allow him to have back some control over his life. Ultimately,given enough time we hope to have residency of the children. The law seems not to care he would make the better parent in this instance.Please, please if you are serious about helping fathers , advise us of, in your opinion, how we can begin to re address this imbalance and move forward in helping the children and D. There seems so little he is able to do and trying to read about family law is mind blowing. Please help and advice. A. Hi, you are obviously very worried about your son and yes the system does work against you if you are not entitled to Legal Aid. For your information, the government is planning to abolish legal aid for family matters like these from April next year so your son’s ex-partner would not get access to legal aid either if it all goes through. You already know that a Solicitor would be able to give you legal advice, something I cannot do. As a mediator myself, I would encourage your son to try mediation. Although it does cost, if you go on the National Family Mediation website to find a mediator near you, these are mediators who work for charitable organisations, so would charge a fraction of the cost of a legal case through Court. The advantage of mediation is that it is balanced, so both parties take part in the decisions about their children and are encouraged to communicate, even when things have deteriorated. You also need to keep in touch with Social Services to make sure they know you can offer the children safety and security, should that be needed. I am sure they would be pleased to hear your son would be willing to try mediation. I hope you can all get these matters resolved soon for all your sakes. Best wishes Jackie Norton Q. hi i have been separated from my partner for 3 months now. In this time i have my son 3 times a week including one overnight stay. This is ideal for everyone. However she has recently threatened to stop my access over trivial arguments and so i have asked her to come to a mediator and get our arrangement in writing so she can no longer do this. she has now agreed to let me see my son on the condition we don't put anything in writing. obviously i want our arrangement to be official as she will defiantly try this again. but i don't want to risk not see my son in the mean time. any advice will be much appreciated. Many thanks kevin A. I would suggest you try mediation so that you can get an agreement which is understood by both parties and hopefully meets all the family’s needs. That way, she is less likely to go back on it. Agreements in writing – the only agreement in writing either of you are not allowed to go back on would be a Court Order which is legally binding. Agreements made in mediation or via Solicitors are not legally binding. As I said at the beginning, if you can resolve differences in mediation, that would be the best opportunity to protect your continuing contact with your son. Your son will be the main focus and it sounds like this is what you want. Good luck. Kind regards Jackie Norton Q. Hi Jackie, My son's mum and I split up over three years ago. Early in our agreement I was told by his mum that I would have no contact time with him. It started with him staying at my home from a Friday through to a Sunday evening. But our time together has reduced to less than 24 hours (Friday from school to Saturday afternoon). I feel so closed off from my son's life because his mum ignores my please that our new partners should be working as a team for our wee one. I have suggested mediation services to his mum several times but she seems to think we don't need it. His mum and I have no relationship and it is difficult to talk. I suggested a few times that we meet for a coffee to talk but she is always too busy. Any advice you have would be to welcome ears. Thanks A. Hi, it cant do any harm to carry on doing what you’re doing. If you can find some local information about mediation so that you could pass on their leaflet to her, that might work better. If you could get a mediation going, it would not include new partners to start with but it could be a possibility later if everyone is in agreement. You don’t say how old your son is, but could it be possible that he comes to you for tea one night after school so you can build a more regular pattern – I don’t know if that’s practical? Would mum be open to those kind of suggestions? I don’t recommend going to Court because it is a long and difficult process and can make things worse, but it might be wise to get some legal advice if you haven’t already. Your approach so far is the right one but I realise its very frustrating if you are not making progress. I hope that helps Kind regards Jackie Q. Hi there I am a single mum who has been seperated and divorced for 3 years from my childrens father. In the divorce we arranged a statement of arrangements for the children and had agreed privatley to keep to an agreement of contact. Over the 3 years he has not kept to the agreement and after stopping my children from seeing him after being let down and after bad situations and care I have now been advised by my social worker that he has gone ahead with a solicitor for full custody Please could you help me with some advice on what I can do and my rights with regards to stopping it going forward. I believe after threats to keep the children that mediation and agreeing to him seeing the children again will mean he will not let me have them back and as I understand it by advice from the police unless there is a custody order in place he has the right to keep them and I would need to go to court to get them back. Please help me with some good advice as I am a single mum on low income A. I would say to this lady that she needs some legal advice. If her income is sufficiently low, she may be entitled to legal aid and can certainly find this out by visiting a Solicitor who offers legal aid and I would recommend she also looks for one who is a member of Resolution. There are some misunderstandings here. Custody does not exist any more. So, if her ex has made an application to Court, it will be either for Contact or for Residence. He will be expected to meet a mediator and consider mediation which is when this mum will also be invited to mediation. Neither is obliged to do it, but it would be a safe way of working out her options. She doesn’t have to meet up with him if she doesn’t want to. Or she can wait for a Court hearing and let a Judge decide. Either way, she can wait to see what happens but I would recommend she obtains some legal advice about what to do if dad tries to keep the kids with him. This kind of scenario is very common in mediation and can be very quickly resolved – much quicker than Court. Hope that helps Jackie Norton Q. Hi,I am Tony and have been legally divorced now for over 2 years. I have 2 daughters my youngest just turned 17 and I pay maintainance for her to my ex. I haven't had any contact with both daughters for over 2 years, although they are in regular contact with my parents. I have had no contact either with my ex since the decree absolute. As I have no contact with my daughters or their mum and likely to have none in the future although I have tried writing several times, how do I make sure the money I give my ex is being used properly for the welfare of my youngest, there is now hard evidence my daughters are in poverty, but some of the comments passed to me by my caring parents have raised a concern. I am keen to support my daughters in the rest of their life but feel they have turned against me since the divorce. I was the one to leave the marital home as it was the easiest option to manage somewhere else to live, I feel completely shut out of both my daughters life.! A. Hi, here's my reply. Its very sad u have lost contact. If you have worries about your childrens welfare you should contact your local authority or solicitor. As they are almost adults now you could try to contact them direct. Good luck. Jackie Q. Hi, my ex and i have a two year old daughter, and we had a routine where i'd have her at weekends and then a morning or afternoon in the week, and this was quite a friendly agreement, but now i have a new girlfriend my ex is demanding supervised visits and no overnight stays, even though there aren't any threats to my childs welfare and also my ex has a new bloke and i am not demanding this from her. Is she within her rights to do this and what are my rights? A. This is a very common problem once new partners come on the scene and is often not based on logic but on an emotional response. If you can talk about it between you so that you can find out what your ex’s concerns are, that would be the easiest solution. Perhaps she would like to meet your new partner and in the interests of fairness, perhaps you would like to meet her new partner too? Perhaps you need an agreement that your daughter will not be left with new partners unless the ex is okay with that on both sides. All of this will depend on how able you are to have a conversation about this. In terms of your rights, you would need to consult a solicitor to establish your legal rights but this can sometimes exacerbate the situation if letters start to go back and forth. Perhaps call your nearest mediation service to get an appointment to see a mediator and see what other options you may have if the attempt to talk doesn’t work. Kind regards Jackie Norton Q. Hello, I have recently split from my partner and it currently is not amicable. Apparently she has been to a solicitor and they have advised to draw up a rota between ourselves. Which she has advised wednesdays and sundays. Should I get this in writing would it stand up in court as I have not signed anyhting to agree this A. The Solicitor is helpfully advising that you set up a rota so that both parties and the children know when contact is going to take place. That’s usually a good thing, especially whilst communication is difficult or not happening. This is not an agreement which is legally binding so is not set in stone. The only contact agreement which is legally binding is a contact order produced by the Court and decided by the Judge. Whilst its not set in stone, this means there is room for negotiation at a stage where you feel more able to have that conversation. Mediation can help you with that. You could also get some legal advice if you are concerned. Hope that helps. Kind regards Jackie Q. My children and their father have contact time every other weekend for two nights.Recently he has been lying to meet about where he is taking my children.Our children have met his girlfriend 6 times and he has been taking them into london to stay with her and her family. This has unsettled my children although they say they enjoy it when they are there. What are my rights? I just want to be informed. A. Hi, This is really a legal question in terms of your rights. If there is a contact order which dictates where he can take them, then he is bound by that. I suspect there will not be one, so he can take them anywhere he likes. If you feel the children are in some way at risk of harm, you need to talk it over with children’s services for advice but are unlikely to intervene unless the risk is serious. If you want to try to improve communication with him so that there is no need for lies, of course I would suggest mediation. Then you can tell him that the children are unsettled as he may not know about this. You may want to ask a Solicitor for information on her legal rights. Hope this helps. Q. I am going through a divorce and am worried about what is going to happen to my finances. A. Understanding your finances is a vital part of gaining, or regaining your financial freedom. While everyone's finances are different, the following list is a good place to begin if you find yourself needing to regain financial control.
- Revise your will / trust Whether you have had a will or trust in place in the past, now is the time to meet with an estate-planning solicitor to draft one. This document allows you to determine who will inherit your hard earned assets, who will care for your children in the event of your death, and how your children will inherit the assets you have left to them. It is important to establish these guidelines rather than leaving the decision up to the state. In addition, you should ask your solicitor about a medical directive. This important document appoints a trusted love one with the ability to make medical decisions on your behalf if you are unable to do so. - Update your beneficiary designations While you have taken the steps to update your Living Will or Trust, certain accounts require you to directly appoint a beneficiary. This includes your life insurance and retirement accounts. Contact your life insurance company or broker, as well as the companies where your retirement accounts are held and request a change of beneficiary form. This form can usually be faxed in, no questions asked. - Develop a budget It is important to put together and follow a budget. Now that you are living off one income, instead of two, understanding what income is coming in, as well as what income is flowing out, will allow you to plan for expenses and ensure you are not overspending. You may need to cut back or you may have more money to save! Either way, it is important to know for sure. During this process, it is also important to understand how you income is being taxed. For instance, child support is not taxable. Speak to a tax professional to help you determine what is and what is not taxable. - Manage your credit cards Have you pulled your credit lately? It is important to review your credit report to ensure that your ex-partner is no longer authorised on your cards. This is an important step for home and car loans as well. - Develop a retirement plan During divorce settlements, retirement assets are often split 50/50.This may or may not have worked in your favour. Either way, it is important to understand what you can expect, and what you need to plan for. A Certified Financial Planner can assist you in forecasting your retirement need, developing a savings plan, and determining which investments are right for you. - Reassess your health insurance needs It is important to be sure that your health insurance is sufficient to cover your needs, but isn’t too expensive. If it is through your work, don’t forget to remove your ex from the plan. If you were previously on your spouses / partners plan, you do not need to wait until open enrollment to sign up at your company. Just make sure you act quickly. Most insurance companies consider divorce a "qualifying event" or "life event" and allow thirty days to change your plan accordingly. - Ensure you have adequate Life Insurance In order to be sure your children are well provided for and your debts will not affect those you love, having adequate life insurance coverage is important. I recommend using a life insurance calculator or speaking with a Certified Financial Planner to determine how much coverage you should purchase. - Attend a mediation information session to learn about how mediation can assist you to save money Solicitor's fees can be very expensive, but there are things that you can do to help keep your overall divorce more affordable. Some common sense and not so common sense things can have a dramatic impact on the amount of billable hours it takes to get your case resolved. The biggest contributor to an expensive divorce is the extra time spent by your professionals doing what you could have done yourself. The best part is that a well prepared client is usually a lot easier to deal with and makes for a much more favourable outcome. Mediators help clients to reach joint decisions about the issues associated with their separation - children, finance and property. National Family Mediation has well established quality assurance standards. Our mediators are carefully selected and trained to a high standard nationally. While everyone's situation is different, applying these steps will allow you to begin on the path to financial freedom. Understanding your current financial picture while setting goals for your future are important steps in starting your new life. |
Today: Wednesday June 19, 2013
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How to deal with an over emotional ex
17/06/2013
Fathers cutting work hours whilst mothers do more
13/06/2013
Schools fail the brightest
13/06/2013
Step Mother or Step Monster
13/06/2013
The effects of Domestic Violence on Children
12/06/2013
Gove pledges challenging exam changes
12/06/2013
Camp Bestival
12/06/2013
Loosing a son to suicide
10/06/2013
Women and families are the biggest losers in the immigration reforms
10/06/2013
Most people who view child porn escape arrest
10/06/2013
UK famlies speak of UK visa rules pain
06/06/2013
Post Natal Depression in men
06/06/2013
Schools urged to do more for children with parents in jail.
06/06/2013
Council tax benefits cuts leading to more baliff visits to poor households
06/06/2013
GSCE maybe replaced with I Levels
11/06/2013
Vacancy on our Advisory Board (Finance)
11/06/2013
Marketing for Mediation Services
11/06/2013
A day in the life of a Foster Carer
11/06/2013
Mediation and Changes to Legal Aid
26/02/2013
Legal Aid Changes
19/09/2012
Pension annuities
10/11/2011
Research on Single Dads
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Supporting vulnerable inner-city kids across London


